Your trust matters.
Bhola coordinates customer enquiries, makers and delivery updates. This pilot policy still requires the operator’s legal entity, grievance details, retention periods and rights-request process before public use.
Your conversations
Bhola Care conversations are visible to the account holder and the Bhola team. Makers cannot read a customer’s conversation or export their enquiry contact details. Messages are stored on the server and are not end-to-end encrypted. WhatsApp buttons open a chat with Bhola at +91 80550 88066 and connect to WhatsApp’s separate service.
Requests and makers
Bhola reviews requests before sharing their product requirements with makers. Do not put contact details, private documents or sensitive photos in a brief. Maker proposals are available to the submitting maker and the Bhola team; customers coordinate the next step with Bhola. Public listings are reviewed for maker identity, contact links and watermarks. This is manual review, not automatic image redaction.
Delivery and thank-you cards
The team maintains delivery status, courier references and customer-visible notes. Maker attribution is revealed to the relevant customer only after the team confirms delivery. We store these records to coordinate support. There is no courier booking or payment processing in this app.
Accounts and integrations
Accounts store email, salted password hashes and server sessions. Optional GA4/Meta tracking remains subject to separate consent on public pages only. With marketing consent, configured Meta server events may include a hashed email and browser user-agent for ad measurement. Hashing does not make that information anonymous. Bhola Care, account pages and delivery records do not load these tags. Privacy settings allow withdrawal for future tracking. Existing provider data is not automatically deleted.
Grok and uploads
If configured, the listing-writing assistant sends submitted product details to xAI. Do not send customer information or secrets. Public product photos become visible only after team approval. Public maker video embeds are withheld in this release to avoid revealing maker contact channels before delivery.
Existing pilot records
Earlier direct maker conversations remain stored for controlled operational retention but their legacy routes are disabled. They are not transferred into Bhola Care or automatically disclosed to other users. On upgrade, existing public listings and open briefs are returned for review.
Support and retention
Contact Bhola on WhatsApp at +91 80550 88066. The operator must establish deletion, retention, account recovery and verified onboarding processes before collecting public personal data.